We ship via USPS with standard delivery times of 3-7 business days within the United States. All orders are processed within 24 hours of placement on business days (Monday-Friday). Please note that we do not process or ship orders on weekends. International shipping to Canada is available with delivery times varying by destination.

Yes, we provide free standard shipping on all U.S. orders over $100. For U.S. orders under $100, a flat shipping rate of $5 applies. International shipping to Canada is calculated at checkout based on your location and order weight.

Once your order ships, you'll receive a confirmation email with a USPS tracking number. You can track your package directly through the USPS website or by logging into your account on our site to view your order status and tracking details.

Yes, we ship to Canada. International shipping costs are calculated at checkout based on your destination and order details. Canadian customers are responsible for any customs fees, import duties, or taxes imposed at the time of delivery. Delivery times vary by location.

Orders are processed within 24 hours of placement on business days (Monday-Friday). Orders placed on weekends or holidays will be processed the next business day. Once shipped via USPS, standard delivery takes 3-7 business days within the U.S.

We offer free returns and exchanges within 30 days of your order's arrival. Items must be unused, in original packaging, and in resalable condition to qualify for a full refund to your original payment method. Products on sale, opened or used items, and returns missing original packaging or tags may qualify for store credit only and are not eligible for a refund. Gift cards are non-refundable and non-exchangeable.

You can start a return in two ways: (1) Use our self-serve Returns Portal by visiting lovelyus.com/account, logging in, selecting your order, and printing your prepaid return label, or (2) Email our support team at support@lovelyus.com with your order number. We'll assist you with the return process and provide instructions.

Unopened products in original sealed packaging with all tags are eligible for a full refund to your original payment method. Opened or used items, products on sale, and returns missing original packaging or tags qualify for store credit only, which can be applied to future purchases. Once we receive and inspect your return, we'll process your refund or issue store credit within 5-7 business days.

Yes, defective or damaged items are eligible for a free replacement. Please contact us with proof of damage (photos are helpful), and we'll arrange a replacement at no cost to you. If you received a wrong or damaged item, we'll also cover return shipping costs.

We accept international returns and exchanges within 30 days, but customers are responsible for return shipping costs and must use a trackable shipping method. The same eligibility requirements apply (unused, original packaging, resalable condition). Shipping fees, duties, and taxes are non-refundable for international orders. Opened or used items qualify for store credit only.

Yes, we offer wholesale pricing for bulk orders. Orders of $500 USD or more qualify for an automatic 30% wholesale discount. No business license, professional certification, tax ID, or application is required. Simply use code 500 at checkout to receive your wholesale discount on qualifying orders.

To receive wholesale pricing, add $500 USD or more of products to your cart and enter code 500 at checkout. You'll receive an automatic 30% discount on your order. The wholesale discount cannot be combined with any other offers or promotions.

The minimum order to qualify for wholesale pricing is $500 USD. This applies to both first-time and repeat wholesale orders. Use code 500 at checkout to apply your 30% discount.

No, the wholesale discount cannot be combined with any other offers, promotions, or discount codes. The 30% wholesale discount applies only to orders of $500 USD or more using code 500.

Yes, we offer special pricing for orders over $5,000 USD. For custom pricing on high-volume orders, please contact our team at support@lovelyus.com with details about your order, and we'll work with you to provide the best pricing for your needs.

Wholesale orders use the same payment methods available at checkout. We do not offer net payment terms (such as net 30 or net 60). Payment is required at the time of purchase for all orders.